ValueFlow Thinking

Paying Down Heroic Debt– Principles & Shared Learnings from DevOps Enterprise Summit (DOES16, San Francisco)

We love – and need – our rockstars and our heroes; they give us their fearless energy, creativity and style. They can help change society and influence culture. They entertain, inform and inspire us to take up and shape our craft. Every workplace has a rockstar or three; those individuals that embody the phrase ‘if […]

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DevOps is Like Climate Change

Yes indeed, DevOps is a pressing reality for IT survival … we all know we need to do something about it, but there are a few entrenched deniers, a lot of people looking the other way and those would like to do something but don’t know where to start! This blog is for those wanting […]

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IT Operations Only Does 4 Things

What is it that IT does? What if I said that IT Operations does only 4 things, well more accurately, 4 types of work? And by understanding the types, their relative importance and how work flows through the organisation you will be better equipped to improve the delivery of projects, manage outages and compliance, and […]

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Service Management as a Lifestyle

New Year’s Resolutions.  Sometimes you achieve them, other times not, some years you don’t make any.  The ideas can be many-fold, but to make change stick, it must be habitual; you must live it.  Lifestyle begets Goal. For example.  I’m incubating the idea of a return to karate to prepare for my second Dan ranking […]

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