IT Capability Uplift

How to Deliver Change Without a “Big Bang”

Conventional wisdom used to be that consultants would lead their clients on large transformational journeys where some consultant with a messiah complex would promise the earth and deliver…not a lot.

ValueFlow has come to the view that transformation is a sequence of well planned capability uplift initiatives that coverage on a target IT operating model over time.  We recognise that our clients have “day jobs” and need to build capability while the aircraft is in flight.

Noting that we co-create themes, horizons, and work streams that deliver measurable value along the way.  The Three Horizons model (thank you McKinsey) is a useful way of communicating the themes.


Within each of the Horizons, will be a number of Releases prioritised on a Capability Roadmap as depicted below.  The Releases are constructed based on the capability gaps and priorities discovered in the Capability Review.

Each capability will consist of processes, tools, roles, skills, controls and measures sufficient to deliver the required business outcome.  With a target Operating Model as a guide, we can ensure that the overall capability mature in concert and delivers an optimised IT supply chain.


ValueFlow uses Scrum to deliver Capability uplift initiatives as a way of delivering value early and often.  This is easily facilitated on the ServiceNow platform as Releases are painless (compared to legacy tools) and can combine tool functionality, process and role change in each release.  The artefacts can all be stored on the ServiceNow platform (ask us how ;-])