By Joshua Reed, Executive Advisor
It is the beginning of the second quarter of the year, which means it's Platform upgrade time. For some of my clients it's a mark of the passage of time, like the annual disappearance from the environment of some migratory bird. And for others, it is the due date for a dreaded task.
But the upgrade process does not have to be excruciating. ServiceNow provides Automated Test Frameworks (ATFs), upgrade checklists, and jumpstart programs to help you along the way. One of my clients has been able to reduce a month-long effort of coordination and regression testing down to a few days, by investing in ATFs.
The bi-annual upgrade is not just about staying on a supported version of the Platform (though that is a motivating factor), but also about reaping the benefits of ServiceNow’s continuous investment in the Platform.
ServiceNow is more than a help desk ticketing solution nowadays and customers who embrace it as a strategic Platform in their portfolios, recognise a higher return on their investment. These customers end up being my favorite type of engagements, as they invariably strive to integrate the Platform into their tool chains. That is where we can create some amazing synergy and value.
With Orlando, ServiceNow has released additional functionality to leverage in developing and simplifying your tool chain. Here are a few of my highlights:
The ability to move applications files within your Git repository directly from Studio. MID servers can now connect to source control repositories, which means you can now access your internal corporate Git Server. Both these changes enhance the already existing source control features of Studio.
The DevOps product (with pipeline modelling and tool integrations for Jenkins and Azure) is slowly rolling out in the UK and Northeast United States in the Orlando release. See KB0785090 for the DevOps FAQ. While not currently available in the Asia Pacific market, it’s extremely encouraging to see this product roll out, even in a limited fashion.
The ability to create a REST data source for IntegrationHub and the ability to expand child elements of JSON objects into additional columns for a record – an issue I often encounter with integrations that usually requires messy loops/iterations.
Flow Designer now supports the capability of managing files and directories via SFTP – a great option for integrating data to legacy Enterprise Asset Management systems.
More spokes have been released (and updated) for IntegrationHub including Amazon SNS, VPC, EBS, and RDS, Azure SQL, WebEx, and Zoom. This allows more workflows to be created, automating many of your organisation’s manual tasks.
With the release of Orlando these features (and many more) are now available for you to leverage, allowing teams to quickly and easily build workflows and integrations between tools. Integrated tool chains with ServiceNow as a key link can achieve everything, from faster time to market, to automation of requests, all while providing a centralized view of the process with built-in reporting.