Transforming Service Operations
Reliable and meaningful customer interactions are more important today than ever before. With technology driving those exchanges and providing an end to end service:
What happens when the technology doesn't work as it should?
What is the best way to maximise your IT Support Management and Operations Management capabilities?
We see many of our clients struggling to understand how to support their digital transformation strategy while focusing on customer engagement. In our experience, any ITOM investment acts as a multiplier to ITSM value and improvement in the customer experience.
Introducing the ValueFlow 5 step Service Transition Framework
The Framework is a simple and effective tool to drive improvement strategies and realise value from the ServiceNow platform. Benefits of the ValueFlow approach include:
It is tailored to your specific organisational needs and priorities
It will jumpstart your ability to harness the power of the ServiceNow Platform
Provides a flexible, scalable and repeatable Service Transition Framework
Prioritising by service provides faster time to value and informs the scaling up process with real data
This Framework has been developed leveraging ValueFlow's many years of operational and development experience with the ServiceNow Platform. We are proudly an 100% Australian based Elite ServiceNow Partner, we know your operating landscape, risks and challenges.
If you would like to learn more about how service operations capability can be achieved quickly with ServiceNow, get in touch today.