Transforming Service Operations
Reliable and meaningful customer interactions are more important today than ever before. With technology driving those exchanges and providing an end-to-end service:
-
What happens when the technology doesn't work as it should?
-
What is the best way to maximise your IT Support Management and Operations Management capabilities?
Many organsations have turned to ValueFlow to solve the twin challenges of implementing their digital transformation strategy, while maintaining quality customer engagement and outcomes. In our experience, any ITOM investment acts as a multiplier to ITSM value and improvement in the customer experience.
The ValueFlow 5 Step Service Transformation Framework
PLAN
Prioritise business services based on organisational risk, strategy and value.
DESIGN
Leverage ValueFlow Blueprints to design a Service Transition Framework unique to your organisational needs.
TRANSITION
Apply the Service Transition Framework to quickly build service based IT support and operations capabilities.
SCALE
Refine your Service Transition Framework to scale with greater service coverage and automation capabilities.
TRANSFORM
Transform and optimise service operations to provide continuous
improvement, insight
and uptime.
Benefits of the ValueFlow approach include:
-
It is tailored to your specific organisational needs and priorities
-
It will jumpstart your ability to harness the power of the ServiceNow Platform
-
Provides a flexible, scalable and repeatable Service Transition Framework
-
Prioritising by service provides faster time to value and informs the scaling up process with real data
The Framework is a simple and effective tool to drive improvement strategies and realise value from the ServiceNow Platform. This Framework has been developed leveraging ValueFlow's many years of operational and development experience with the ServiceNow Platform. We know your operating landscape, risks and challenges. For more information, download the Transforming Service Operations brochure or contact us.
